Get help

Support that’s actually here.

If your service is out, check the status page below. If status looks fine and the internet still doesn’t, text us or call 707.800.8757. If you’re not a customer yet, here’s how it works.

Send a message Call 707.800.8757

What do you need?

Whichever of these sounds like you, start there.

Already a customer?

Open customer portal

Internet not working?

Quick fixes for common issues. Most outages are resolved in under 5 minutes.

Walk through 6 steps

Need to talk to a person?

Often someone you met during install.

Reach a human

Network status

All systems operational

All systems are operating normally. If your internet is down, try a quick power-cycle of your router first.

Operational

Last updated: Jun 10, 2026, 6:46 PM PT · refreshes every minute

See full status

Tools and account

Quick links to what customers reach for most.

Run a speed test

Curious how your connection is performing? Run a quick speed test against our diagnostics platform.

Open speed test

Manage your account

Pay your bill, update payment info, view invoices, or manage your plan in the customer portal.

Open customer portal